Privacy Policy

Fine Thread Collection
Effective from: 12 June 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

1. Who We Are

Fine Thread Collection is an online store based in the United Kingdom. We sell high-quality cotton embroidery thread to individual customers.

2. What Information We Collect

When you visit our site or make a purchase, we may collect the following information:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number (optional)
  • Payment details (processed securely by third-party providers)
  • Order history
  • IP address and browsing data (via cookies)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your purchase
  • Provide customer service and support
  • Improve our website and user experience
  • Comply with legal obligations

4. How Your Information Is Stored

Your information is stored securely through our website platform and payment providers. We never store full payment details (like card numbers).

We only keep personal information for as long as necessary to fulfil your order and for tax and legal purposes.

5. Sharing Your Data

We do not sell or rent your personal data. We only share it with:

  • Payment processors (e.g. PayPal, Stripe)
  • Shipping carriers (e.g. Royal Mail or courier services)
  • Our website service providers (e.g. WordPress, Jetpack) for secure site operation

All providers are GDPR-compliant or follow similar data protection standards.

6. Your Rights (UK & GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your personal data
  • Object to how we use your data
  • Withdraw consent at any time

To make a request, email us at [your email address].

7. Cookies

We use cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember things like your cart contents or preferences.

You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this policy or how your data is used, contact us at:

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